Shipping
& Returns

SHIPPING

 

Currently shipping only in Bombay. More love, and we will be in your city soon.

 

To return your product, you should mail your product to: 126/6, 2nd floor, Next to Todi Mill Social, Mathuradas Mill Compound, Lower Parel, Mumbai - 400013. 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

 

We don’t guarantee that we will receive your returned item.

 

RETRUNS

If you have received a damaged product, we’re here to help.

 

You have 7 calendar days to return an item from the date you received it.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

 

Your item needs to have the receipt or proof of purchase.

 

REPLACEMENT

Once we receive your item, we will inspect it and notify you that we have received your returned item. Unfortunately, we do not refund items once sold but will send you a fresh piece of your purchase pending investigation towards the damage. Our policy only covers damage to the actual product and not to the external packaging.

 

 

To complete your return, we require a receipt or proof of purchase.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@kitsuneindia.co and send your item to: 126/6, 2nd floor, Next to Todi Mill Social, Mathuradas Mill Compound, Lower Parel, Mumbai - 400013. 

 

 

CANCELLATION

Unfortunately, orders once placed cannot be cancelled or refunded. 

 

How to protect yourself on online-transactions?

 

Always shop or make payments through trusted/reputed websites and bookmark those sites if you use them regularly. 

Ensure that the URL of the website is correct by verifying it in the address bar of your computer browser. 

Do not click on links in emails or on referral websites to visit the online shopping site. Always type the URL in the address bar of the browser to visit the website. 

Do not enter your confidential account information such as Credit Card Numbers, Expiry Date, CVV values, etc on any pop-up windows. 

If you are a frequent online shopper, signup for Verify by Visa and Master Card secure code program. 

Check for  PAD LOCK symbol on the webpage before furnishing your Credit Card Numbers, Expiry Date, PIN and CVV values, etc to make payments. 

Make note of the transaction IDs for future reference in case of disputes. 

Check your account statements regularly and bring any fraudulent transactions to the notice of the Bank. 

Do not respond to emails seeking the confidential account information that try to lure you with offers, jobs or prizes, etc.